Guest Service Manager – Welcome Break

Ramada By Wyndham East Kilbride G74 1LW

Up to £ 27695.00+ Bonus

Fantastic benefits and discounts, subsidised meals, free parking & great career opportunities

 

Are you a friendly, welcoming person? Ready to join a hard-working hotel team and build a career? If this sounds like you, you could make a fantastic Guest Service Manager at one of our Days Inn or Ramada Hotels.

 

As a Guest Service Manager, you’ll work as part of the reception team and will play a key role in ensuring the effective running of the reception, ensuring standards and procedures are adhered to along with the compliance of operational and finance procedure and controls. You will be fanatical about delivering high standards and motivate the team to excel in looking after our guests from check in to check out. You will ensure the team are trained to ensure the team and the guests are safe and well looked after. You will also manage poor performance to continually raise the standard of the reception and the guest experience. You will also be a good communicator who understands the importance of cross / inter- departmental communication and regularly review guest reviews and feedback to improve service levels. You may also need to deputise in the absence of the General Manager.

 

It’s fast-moving, fun and rewarding and in return for giving our guests great experience, we’ll support you on your own career journey. We offer bespoke training and exciting career paths. Work hard and you’ll go far.

Qualities we look for in a Guest Service Manager:

• Passionate about delivering great customer service.
• A good people manager who can motivate others and lead by example.
• A true multi-tasker able to juggle a range of tasks.
• Business-minded and focused on delivering profitable sales growth.
• Ambitious to develop your management career.
• A good communicator

 

Key benefits for Guest Service Manager

• Competitive salary

• 30 days’ holiday
• Subsidised meals
• Contributory pension (after 3 months)
• Structured career path and bespoke training
• Free on-site parking
• Generous discounts on hotel rooms for you and family members

Due responsibilities within the Guest Service Manager role applicants will need to be 18 years of age or over.

 

Our customers come from all walks of life and so do we. We are committed to hiring great Team Members from a wide variety of backgrounds ensuring that everyone feels respected, valued and celebrated for what they bring to our business. If you share our values and our passion for great customer service, your career could be Made at Welcome Break.

Job Segment: Service Manager, Manager, Customer Service, Management

One of the finest situated hotels in Birmingham City Centre, Hyatt Regency Birmingham is a modern hotel that enjoys a prime central location. Our luxury hotel is just opposite the Library of Birmingham (the largest regional library in Europe) and five minutes’ walk from the exclusive Mailbox Bull Ring shopping centre and Grand Central, as well as Broad Street and Brindley Place. The hotel features 319 luxury rooms and suites, our Aria Restaurant, where guests can enjoy relaxed surroundings whilst enjoying cuisine with a selection of fine wines, or our Gentleman and Scholar Pub who specialises in gin cocktails and light bites with a stunning heated terrace which opens onto Broad Street. We also have 10 meeting rooms and Amala Spa & Club for wellness/beauty treatments a pool and gym.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Hyatt Regency Birmingham our aim is to create energising experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

About the role – Sales Manager

The Sales & Marketing Team is responsible for generating revenue for all aspects of the business and for maximizing the profitability. They are also responsible for coordinating with all the other teams to ensure efficient management of the revenue and simplifying work systems.

Some of the daily responsibilities are but are not limited to:

• Total account management of existing accounts and active acquisition of new accounts to meet agreed targets.
• Proactively looking for new business opportunities to bring revenue to the hotel.
• Analysis local market trends and competitor activity to identify business leads.
• Actively sell the image and all services of the hotel both in print and verbally.
• Answer customer queries in a prompt and professional manner.
• Attending networking and industry related events.
• Work within current business strategies and recognising potential opportunities.
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs.

About you:

The role is ideal for an experienced Sales Executive or Junior Sales Manager who already gained work experience in the same or similar role, preferably within a 4- start hotel environment.

If you are a dynamic, sociable and ambitious person that is looking to join a fun and vibrant team, then we would like to meet you.

Hyatt offers a great range of benefits, including:

• 12 free nights per year of service across Hyatt Hotels worldwide
• Colleague and Friends & Family rates across Hyatt Hotels worldwide
• F&B discounts of up to 50% in our Hyatt UK Restaurants & Bars
• Dry cleaning of business attire
• Complimentary meals on duty
• Workplace pension scheme
• Continuous Learning & Development opportunities

**Terms & Conditions apply**

Being part of Hyatt Regency Birmingham also means, joining the Hyatt family which has over 1000 hotels in over 60 different countries and is recognised as a UK Great Place to Work Company!

The role is subject to right to work check as per UK employment law.