Job Description

* Lead data science, artificial intelligence, and machine learning projects.
* Understanding the overall Business Strategies, vision, plans, and specific requirements to align with Data
Science and machine learning efforts; making sure the team understands the Business Processes and data
Manage EDA (Exploratory Data Analysis), Data Sourcing/Cleansing, Data preprocessing data munging and
create training data sets; Ensure appropriate and correct modeling techniques are used; Guide the team in
deployment of the statistical model using the technology of customers’ preference.
* Collaborating with other team members on data analysis workflow, data pipelines, analysis techniques, and
opportunities for model improvements.

Job Type: Full-time

Salary: $30.00 – $45.00 per hour

Benefits:

• 401(k)
• Health insurance
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Remote

We seeks Customer Service Representatives to provide assistance for customers. In this role, you will bring your positive energy, enthusiasm and expertise to deliver exceptional service and solutions to customers in a work from home environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you each and every day.

What we offer:

• Competitive hourly rate
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts

Qualifications To qualify,you must possess:

• Excellent verbal and written English communication skills; candidates will complete a language test to assess fluency
• The ability to navigate in several computer platforms simultaneously
• Familiarity with Microsoft Office tools Experience in customer service and/or call center
• High school diploma or equivalent.

Job Types: Full-time, Part-time

Pay: $25.00 – $35.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance
• Work from home

Schedule:

• Day shift
• Monday to Friday
• Self-determined schedule
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay
• Signing bonus

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Microsoft Office: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: Remote

Job description

Successful Candidates MUST LIVE IN ARIZONA, ARKANSAS, MISSISSIPPI, OREGON, TEXAS, UTAH, or WASHINGTON

Training Wage (90 days): 17.00

Working Wage (after 90 days): $18.00

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Track record of achieving expectations
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Additional Details:

• Pre-employment Drug Test ( Includes Marijuana ) and Criminal Background
• Training Begins: October 1st
• Training: 8 weeks
• Work Schedules: All full-time 40hrs week. Work schedules are assigned upon successful completion of training and will fall within the business hours of 8:00am – 6:30pm (( PST )) Monday thru Friday.

Include with resume: Good contact phone number AND email.

Job Type: Full-time

Pay: $17.00 – $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Have you worked for Active Telesource previously?
• What State do you live in (See job posting for eligible States)?

Experience:

• Call center: 3 years (Required)

Language:

• Spanish fluently (NOT REQUIRED, but useable skill) (Preferred)

Work Location: Remote